Frequently Asked Questions
Do I need to set up an account with you?
Signing up for an account is a convenient feature. You will be able to sign in quicker next time as well as it saves all your information. In order to redeem a certificate, you will need an account.
I've forgotten my password
If you are unable to request a new passward on this site, please give us a call and we will be happy to assist!
When will I receive my order?
The apparel on this store is sourced directly from the manufacturer and embroidered in-house to your specific needs. Please allow a minimum 2-week turnaround. If it has been longer than 2 weeks, feel free to contact us at email@example.com for a status update. Please provide your company name and order number in your inqury.
What forms of payment do you accept?
Online we accept all major credit cards. If you are needing to pay with a different method &/or you need a po issued, please email firstname.lastname@example.org
What if I need an item sooner than the 2-week turnaround time?
If you have a rush request, please contact IMS to make arrangements. We will certainly try to meet your needs. Rush charges may apply.
What if my department's logo is not available on this site?
If you do not see your department's logo, please email email@example.com