FAQs

faq-content

Faq's

Q. What if the item I need is not on the site?

A. If there is a specific item you are looking for or maybe need an item for a special event, you can contact IMS with your request and we can usually accommodate your needs.


Q. How long will it take for my orders to ship or be delivered?

A. This store is a no inventory program, so each item is brought in directly from the manufacturer and decorated in house specific to your needs. Please allow 2 weeks turnaround.


Q. What if I need an item sooner than the 2 week turnaround time?

A. If you have a rush request please contact IMS to make arrangements, We will certainly make every effort to meet your needs. Rush charges may apply.


" />