Orders are generally shipped within 10 days after your order is processed and depending on delivery areas, they may take an additional 3 - 5 business days to arrive.
Orders are processed Mon-Fri during normal business hours.
Because we custom decorate each item, orders cannot be returned if they are the wrong size or fit. IMS Branded Solutions does not warehouse or inventory any items for Tennessee State Government's online store. In addition, if neck and chest sizes are correct with your actual measurements based on the sizing chart, there is still a chance that the garment may not fit you correctly. Each brand manufacturer has its own distinct sizes. You can request a spec sheet for an item by emailing LAbraham@mchsi.com with your item number.
IMS Branded Solutions and TSG are not responsible for items that do not fit properly. You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.