IMS Branded Solutions is committed to unparalleled service and quality products. Upon delivery your item should be free of defects of material and embroidery, i.e.: structure, composition and workmanship. One of our Quality Control representatives will thoroughly inspect your item prior to packaging. If you happen to receive damaged or defective merchandise, please contact an IMS Service Representative immediately! We will send you a return authorization for and ship the damaged merchandise back and replace the item, if that is not possible we will issue a credit or refund after we receive the damaged/defective product. You will not be charged any additional shipping or handling fees for replacement.

Personalized (logoed/decorated) merchandise CANNOT BE RETURNED unless defective as this is a no inventory program!