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Frequently Asked Questions
FAQ's
Q. What if the item I need is not on the site?
A. If there is a specific item you are looking for or maybe need an item for a special event, you can contact Jordan Knight at LAbraham@imslogoshop.com.
Q. How long will it take for my orders to ship or be delivered?
A. This store is a no inventory program, so each item is brought in directly from the manufacturer and decorated in house specific to your needs. Please allow 2 weeks turnaround. With Covid's upset in the supply chains, out of stock items and certain sizes and colors may take longer.
Q. What does it mean when I get the following message? Unable to authorize payment: The address provided does not match the billing address of cardholder?
A. The secure payment authorization for your credit card payment is not matching your billing address that you have entered in your account setup. Make sure your billing address matches the zip code your credit card bills to. You can go into your account from the top left of the screen and make the necessary changes.
Q. What if I need an item sooner than the 2 week turnaround time?
A. If you have a rush request please contact IMS to make arrangements, We will certainly make every effort to meet your needs. Rush charges may apply.
Q. How do I use a gift certificate?
A. The gift certificate will include a certificate number, you will redeem the number when you check out. Enter the number and click redeem. This will add your certificate amount to your account credit. Then as you proceed through checkout you will choose apply credit towards my order. This is found near the credit card options.
Q. What if I need more information on sizing or size charts?
A. Anytime you'd like more specific sizing information on an item, please email info@imslogoshop.com and ask for a spec sheet.
Q. Do I have to sign up for an account?
A. Signing up for an account is a convenience feature. You will be able to sign in quicker next time as it saves all of your information. In order to redeem a certificate you will need an account.